Contact Us
Order Tracking
To check the latest status of your order and shipment, please visit the official tracking platform: https://www.17track.net/en. You can easily track your package in real time through this link.
Frequently Asked Questions
For common inquiries (such as shipping policies, return procedures, and product details), we recommend visiting our FAQ Help Center first—you may find the answer you need immediately. If you can't find a solution there, please feel free to leave your message via the contact form below.
Support Hours & Response Time
Our customer support team is available during 9:00 AM – 5:00 PM EST. We strive to respond to all inquiries within one business day. If you haven't received a reply within this timeframe, please check your spam or junk folder, as our message may have been filtered incorrectly.
Kind Reminder
Dear friend, we are doing our utmost to reply to you as quickly as possible. Please note that sending multiple duplicate messages may delay our response process. We appreciate your patience and understanding while we handle your inquiry.
Direct Contact Channel
Email: support@timkeeps.com
TEL:+1 510 751 0182
You can send your detailed questions or needs to this email, and our team will get back to you as soon as possible during working hours.